FREQUENTLY ASKED QUESTIONS
How will I know which shipping method I selected at checkout for my order?
- All of your order information selected, including the shipping method will be available in the order confirmation email
What if I placed an order but never received an order confirmation email?
- Check to make sure your accessing the correct email address for your order confirmation. The email address selected at checkout will be used for all communication regrading your order.
- If still do not have an order confirmation email, please contact us and we will access your account.
What if I acciddentally selected instore pickup but i need my order shipped?
- Please respond to your order confirmation email requesting your order to be shipped. We will respond with payment options within 24-48 hours.
I need to change my shipping address on my order, what do I do?
- Please respond to your order confirmation email immediately and we will assist you in adjusting your address. Please note once you receive a shipping confirmation your address cannot be changed. Please note if you paid via paypal, we cannot adjust the shipping address entered upon checkout. All address changes are subject to approval.
Do you provide FREE RETURN SHIPPING?
- Unfortunately, we do not offer free return shipping at this moment. We request all return packages are sent via trackable/insured mail. We cannot be responsible for lost/stolen packages.
I ordered an item but need a different size in the item?
- Please fill out the return form included in your order and mark the form as an exchange. Please write the size request in the box designated for exchanges. Please note only the same item, different size is available for an exchange.
I ordered something but I don't like it, and would rather exchange it for something else?
- Please send the item and mark store credit, we will process a credit for you and you can use it to purchase the new item.
I ordered something, and when I received the package- it was damaged or the wrong item?
- Email us the details along with a picture of the damage of the defective item, or a picture of the item incorrect sent and we will contact you with further information. Please note, we must be notified of all damage item within 72 hours of delivery via tracking information.
There is an item I would like to purchase, but its sold out?
- Select the item and preferred size on the website and click the NOTIFY ME button. Include your email address and/or phone # to be notified of a stock update.
I ordered something for an instore pickup, however didn't pick it up in time and the order is no longer available at the store?
- All instore pickups are kept at the location for a maximum of 25 days, after the 25 day period they are sent back to the warehouse as unclaimed. Please contact us via email and we will assist you in locating your order. Unclaimed orders are not eligible for a refund as it is no longer applicable under our return policy.